Recognized by the People Who Use Us
Rated by Real Users on G2
Enterprise IT teams consistently rate Sesame Software for best support, highest user adoption, and fastest implementation.
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Sesame Software automates Salesforce backup, restore, and recovery — protecting your IT team from user error, bad imports, failed integrations, and the hard limits of native Salesforce backup.
The question isn't whether data loss will happen. It's whether your team is ready to recover in minutes instead of weeks. Sesame Software makes sure you always are.
See exactly how Sesame Software restores Salesforce data — point-in-time recovery, relational integrity, and full audit trail — in 30 minutes.
30 minutes · No commitment · Response within 1 business day
Limitations of Native Salesforce Backup
Salesforce does offer backup — as a paid add-on, on their infrastructure, with real constraints on what you can actually recover. When something goes wrong, those constraints become expensive quickly.
Salesforce discontinued its data recovery service in 2020. Automated backup and restore are available today only as a paid add-on priced separately from your core license — so the baseline assumption that recovery is included in what you already pay for is wrong.
Native backup stores your backup data on Salesforce's own infrastructure. Your production data and your recovery copy share a vendor, a platform, and a commercial relationship — which is the one thing an independent backup is supposed to prevent.
The native weekly export produces flat CSV files with no timestamp-based restore and no preserved record relationships. Restoring from it breaks the links between Accounts, Contacts, Opportunities, and Cases, leaving manual re-association to your team.
Native options focus on record data, not the org configuration those records depend on. If a field was removed or a validation rule changed, restored records can be rejected or written incorrectly — and nothing in the native toolset tells you what changed.
Recognized by the People Who Use Us
Enterprise IT teams consistently rate Sesame Software for best support, highest user adoption, and fastest implementation.
Protection from User Error
Every enterprise IT team managing Salesforce will eventually face one of these. The difference between a 20-minute fix and a 3-week crisis is whether automated recovery is in place.
A Salesforce admin runs a bulk delete that goes further than intended. Hundreds of Accounts, Contacts, and their related Opportunities are gone.
A CSV import maps incorrectly and overwrites thousands of field values. Without a backup capturing state before the import, there is no way to recover what was there.
A failed middleware sync or rogue integration overwrites or deletes records. By the time the problem is detected, damage spans thousands of records.
A ransomware attack or departing employee deliberately deletes critical Salesforce data. Without automated backup, your recovery window could be months old.
Restore and Recovery Automation
Every recovery capability your IT team needs — built in, automated, and designed so any authorized team member can execute a restore without engineering involvement.
Restore any record, field, or dataset to any point in its history. Select the exact moment before the incident — not just the most recent backup. Surgical recovery when precision matters.
Restore entire parent/child hierarchies in one operation. Accounts come back with Contacts, Opportunities, and Cases all linked exactly as they were. No manual re-association.
Automated backups every 5 minutes mean your recovery window is always close to the incident. The maximum data at risk at any given moment is just 5 minutes of changes.
Before any record is updated or deleted, Sesame Software captures a full image of the previous state. Every version of every record is preserved — not just the current state.
Any authorized team member — not just IT — can find a record, view its history, and execute a restore. No ticket, no waiting, no dependency on an engineer to run a script.
Every update, deletion, and restore is logged with timestamps and user attribution. Your compliance team gets a complete, searchable record for SOX, HIPAA, and GDPR requirements.
Salesforce Data Protection and Security
Every backup and recovery tool answers this question, whether or not it says so on the page. A restore point is a full copy of your customer records sitting somewhere outside Salesforce — which makes it either a security asset or a new attack surface, depending entirely on who controls it. Four things determine which one you get.
Custody
Sesame Software runs inside your environment and writes to your own AWS, Azure, or on-premise storage. Your Salesforce data is never stored on Sesame servers, so the second copy sits inside a perimeter your security team already owns and monitors.
Encryption
Data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256. The pipeline between Salesforce and your storage destination is encrypted end to end, so a recovery copy is not a plaintext liability sitting in a bucket somewhere.
Access Control
Letting a business user run a restore should not mean giving them the whole backup. Role-based access control governs who can view record history and who can execute a recovery, so restore capability is delegated without widening access to everything.
Ransomware Posture
Ransomware and insider deletion are the scenarios where an independent copy matters most — one that is not reachable through the same credentials, the same platform, or the same vendor relationship as the data it protects. That independence is what makes recovery possible rather than theoretical.
Recovery is one layer of protection. See full Salesforce backup and recovery → · See metadata backup →
How Recovery Works
When something goes wrong, Sesame Software puts recovery in the hands of your team — not a support queue.
Search by record type, date range, user, or field value. Sesame Software shows you exactly what was changed, deleted, or overwritten — and when it happened.
Choose the exact point in time — before the bad import, before the deletion, before the integration failed. Any moment in backup history is available.
Confirm the restore. Sesame Software recovers records directly into Salesforce with full relational integrity intact. The whole process takes minutes.
Trusted by Enterprise IT Teams
"The Sesame Software tool was helpful during the recovery process. Although we deleted a few files, the tool made backup recovery easier. The support from the Sesame Software team was available whenever we needed it."
"Sesame Software makes backup and recovery convenient by generating daily and full backups, allowing you to restore data to any specific date and time. Since Salesforce's own backup and recovery features require a paid subscription, this extra functionality is especially valuable."
"The out of the box features you get with Sesame Software — history tracking, logs, deleted records — are great to have. Loads run fast, keeps our downstream DB in sync with our Salesforce environment."
Common Questions
Salesforce retired its free data recovery service in 2020. Automated backup and restore are available today only as a paid add-on, which introduces three constraints for enterprise IT teams: your backup data is stored on Salesforce's own infrastructure rather than yours, restore granularity is limited compared to field- and hierarchy-level recovery, and org configuration is not covered alongside record data. The free alternative — native weekly export — produces flat CSV files with no point-in-time restore and no preserved record relationships, which means restoring from it breaks the links between Accounts, Contacts, Opportunities, and Cases.
Sesame Software captures a backup image of every Salesforce record before it is updated or deleted. If a user accidentally deletes records, overwrites data, or triggers a mass data change, any authorized team member can restore the exact previous state in minutes — no IT ticket required.
Recovery takes minutes, not days. Point-in-time restore lets any authorized team member find affected records, select the restore point, and execute recovery immediately — without waiting for IT or filing a support ticket.
Your backup data is stored in infrastructure you control — your own AWS, Azure, or on-premise environment. Sesame Software runs inside your environment and never stores your Salesforce data on its own servers, so the recovery copy sits inside a perimeter your security team already governs. Data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256, access to record history and restore operations is governed by role-based access control, and the platform is SOC 2 Type II certified. This matters because a recovery point is a complete second copy of your customer data: who controls it determines whether it strengthens your security posture or expands your attack surface.
Yes. Sesame Software provides automated backup as frequently as every 5 minutes, point-in-time restore for any record or field, and full relational integrity restore — giving IT teams a complete disaster recovery capability for their Salesforce environment. Because the backup copy lives in your own infrastructure rather than on the same platform as your production org, it remains available in scenarios where the platform relationship itself is the problem.
Yes. Sesame Software restores entire parent/child hierarchies in one operation — Accounts with their Contacts, Opportunities, and Cases all linked exactly as they were. No manual re-association and no orphaned records.
Sesame Software automates Salesforce backup and recovery so your IT team is never caught without a restore point. Setup takes under an hour. Recovery takes minutes.
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